Grievance Redressal Policy

Deytrading.com
Operated by Dey Trading corporation
Nature of Business: Direct Seller / Inventory E-Commerce Entity
Effective Date: 30 August 2026
Last Updated: 30 August 2026

1. INTRODUCTION

Dey Trading corporation (“Deytrading“, “Company“, “we“, “us or “our“), operating the e-commerce website Deytrading.com (“Website” or “Platform), is committed to providing customers with a transparent, fair, accessible and effective mechanism for submitting and resolving grievances.

Deytrading operates as a direct seller/inventory e-commerce entity. Unless expressly stated otherwise, products displayed and sold through Deytrading.com are sold directly by Dey Trading corporation and not through an independent third-party marketplace seller.

This Grievance Redressal Policy (“Policy“) establishes the procedure through which customers and other users may raise complaints concerning:

  • Products;
  • Orders;
  • Payments;
  • Delivery;
  • Returns;
  • Refunds;
  • Replacements;
  • Cancellations;
  • Product authenticity;
  • Defective or damaged products;
  • Customer accounts;
  • Promotional offers;
  • Privacy and personal-data concerns;
  • Unauthorised transactions;
  • Fraudulent activity;
  • Customer service; and
  • Other matters relating to Deytrading’s e-commerce operations.

Deytrading seeks to administer its grievance mechanism in accordance with applicable laws and regulations of India, including, as applicable, the Consumer Protection Act, 2019, Consumer Protection (E-Commerce) Rules, 2020, applicable provisions of the Information Technology Act, 2000, applicable data-protection laws, Digital Personal Data Protection Act, 2023, applicable GST and Legal Metrology requirements, and applicable RBI directions governing relevant payment-system participants.

2. PURPOSE OF THIS POLICY

The purpose of this Policy is to:

  • Provide customers with an easily accessible complaint mechanism;
  • Establish a clear grievance escalation structure;
  • Provide appropriate channels for customer complaints;
  • Facilitate timely investigation and resolution;
  • Provide a dedicated grievance contact;
  • Establish procedures for payment disputes and chargebacks;
  • Protect customers against fraudulent or unauthorised transactions;
  • Provide a mechanism for privacy-related complaints;
  • Maintain appropriate grievance records; and
  • Ensure that customers are able to exercise their rights and remedies under applicable Indian law.

3. DEYTRADING AS A DIRECT SELLER

Dey Trading corporation operates Deytrading.com as a direct-selling/inventory e-commerce business.

Unless otherwise expressly stated in the applicable product or order documentation:

  • Deytrading is the seller of the product;
  • The customer purchases the product directly from Deytrading;
  • Deytrading is responsible for processing the order;
  • Deytrading is responsible for issuing the applicable invoice;
  • Deytrading is responsible for applicable return and refund processing;
  • Deytrading is responsible for addressing customer complaints relating to its products and services; and
  • Deytrading will provide appropriate customer and grievance support.

The Consumer Protection (E-Commerce) Rules, 2020 recognise an inventory e-commerce entity as an e-commerce entity that owns inventory of goods or services and sells such goods or services directly to consumers.

4. SCOPE OF THE GRIEVANCE MECHANISM

Customers may raise grievances concerning, among other things:

Product-related matters

  • Defective products;
  • Damaged products;
  • Incorrect products;
  • Missing products;
  • Missing accessories;
  • Product mismatch;
  • Incorrect specifications;
  • Product authenticity;
  • Counterfeit/fake products;
  • Warranty issues;
  • Product safety concerns; and
  • Materially inaccurate product information.

Order-related matters

  • Order confirmation;
  • Order cancellation;
  • Order modification;
  • Order status;
  • Product availability;
  • Incorrect order;
  • Duplicate order; and
  • Order-processing issues.

Delivery-related matters

  • Delayed delivery;
  • Failed delivery;
  • Incorrect delivery;
  • Missing shipment;
  • Damaged package;
  • Tampered package;
  • Tracking issues; and
  • Delivery-service concerns.

Payment-related matters

  • Failed payment;
  • Pending payment;
  • Amount debited but order not confirmed;
  • Duplicate payment;
  • Incorrect payment amount;
  • Payment reversal;
  • Refund not received;
  • Unauthorised transaction;
  • Payment dispute; and
  • Chargeback.

Return/refund matters

  • Return request;
  • Replacement;
  • Exchange;
  • Refund;
  • Refund delay;
  • Refund discrepancy;
  • Return pickup;
  • Rejected return; and
  • Other return-related complaints.

Privacy and security matters

  • Personal-data concerns;
  • Unauthorised account access;
  • Privacy complaints;
  • Data-security concerns;
  • Fake Deytrading communications;
  • Phishing;
  • Fraudulent communications; and
  • Suspected misuse of customer information.

5. CUSTOMER GRIEVANCE CONTACT DETAILS

Customers may initially contact Deytrading Customer Support for assistance.

Customer Support

Email:
support@deytrading.com

Contact Number:
[XXXXX XXXXX]

For formal grievance escalation, customers may contact:

Grievance Officer

Designation: Grievance Officer
Company: Dey Trading corporation

Grievance Email:
grievance@deytrading

Contact Number:
[XXXXX XXXXX]

Registered Office

Dey Trading corporation
197, AD – 179, Krishnapur,

 Rabindrapally, Kolkata 700101

6. GRIEVANCE OFFICER

Deytrading has designated a Grievance Officer to receive and address formal customer grievances.

Grievance Officer Details

Designation: Grievance Officer
Company: Dey Trading corporation
Email: grievance@deytrading
Telephone: [XXXXX XXXXX]

Correspondence Address:

197, AD – 179, Krishnapur,

 Rabindrapally, Kolkata 700101
The Grievance Officer may review complaints that:

  • Remain unresolved after customer-support interaction;
  • Require formal escalation;
  • Concern serious product or service issues;
  • Concern payment disputes;
  • Concern suspected fraud;
  • Concern privacy or data issues; or
  • Otherwise require escalation under applicable law or Deytrading’s internal processes.

7. HOW TO FILE A GRIEVANCE

A customer should preferably follow the following process:

Step 1 – Contact Customer Support

Send the complaint to:

support@deytrading.com

or contact:

[XXXXX XXXXX]

Step 2 – Provide Relevant Information

The customer should provide sufficient information to enable Deytrading to identify and investigate the issue.

Step 3 – Complaint Review

Deytrading will review the complaint and may request additional information or documentation.

Step 4 – Resolution

Deytrading will investigate the matter and provide an appropriate response or remedy, subject to applicable law and the relevant terms and policies.

Step 5 – Escalation

If the customer remains dissatisfied or the matter requires formal escalation, the customer may write to:

grievance@deytrading

The customer should mention the earlier complaint/reference number wherever available.

8. INFORMATION TO BE INCLUDED IN A COMPLAINT

Customers are encouraged to provide:

  • Full name;
  • Registered email address;
  • Registered mobile number;
  • Order number;
  • Invoice number;
  • Product name;
  • Product/SKU number, if available;
  • Date of purchase;
  • Payment transaction/reference number;
  • Payment method;
  • Nature of complaint;
  • Detailed description of the problem;
  • Photographs/videos, where relevant;
  • Delivery information;
  • Previous complaint/ticket number; and
  • Supporting documents.

Providing complete information can help Deytrading investigate the complaint more efficiently.

9. IMPORTANT PAYMENT SECURITY WARNING

Customers must never provide the following information to Deytrading Customer Support, delivery personnel or any unknown person:

  • UPI PIN;
  • ATM PIN;
  • Card PIN;
  • CVV;
  • Internet banking password;
  • Full banking password;
  • OTP unrelated to an authorised transaction; or
  • Other confidential authentication credentials.

Deytrading will never require a customer to disclose a UPI PIN, card PIN or banking password in order to process a refund or resolve a grievance.

Customers should also be cautious of anyone asking them to:

  • Scan a QR code to receive a refund;
  • Install remote-access software;
  • Transfer money to a personal account;
  • Share an OTP;
  • Share banking credentials; or
  • Make an immediate payment to “unlock” a refund.

10. GRIEVANCE ESCALATION MATRIX

LevelDepartment / AuthorityPurposeContact
Level 1Customer SupportGeneral complaints, orders, delivery, returns, refunds, products and paymentssupport@deytrading.com
Level 2Escalation / Customer ResolutionComplaints unresolved at Level 1grievance@deytrading
Level 3Grievance OfficerFormal grievance and higher-level reviewgrievance@deytrading
TelephoneCustomer Support / GrievanceCustomer assistance and escalation[XXXXX XXXXX]
Written CorrespondenceDey Trading corporationFormal/legal correspondence197, AD – 179, Krishnapur Rabindrapally, Kolkata 700101

11. COMPLAINT ACKNOWLEDGEMENT

Where the complaint is submitted through a system that generates a complaint/ticket/reference number, Deytrading may provide such reference number to the customer.

Customers should retain the reference number and quote it in subsequent correspondence.

Where a complaint is submitted directly by email, the email correspondence may serve as the initial complaint record.

12. GRIEVANCE INVESTIGATION PROCESS

Depending upon the nature of the complaint, Deytrading may review:

  • Customer order information;
  • Invoice;
  • Product information;
  • Inventory records;
  • Payment information;
  • Transaction/reference information;
  • Delivery and tracking records;
  • Proof of delivery;
  • Return records;
  • Refund records;
  • Customer communications;
  • Photographs and videos;
  • Product serial number/IMEI;
  • Warranty information;
  • Technical records; and
  • Information obtained from relevant service providers.

Deytrading may contact the customer if additional information is reasonably required.

13. GRIEVANCE RESOLUTION

Depending upon the nature and validity of the complaint, possible resolutions may include:

  • Clarification;
  • Correction of information;
  • Order cancellation;
  • Return;
  • Replacement;
  • Repair;
  • Exchange;
  • Refund;
  • Payment reconciliation;
  • Delivery re-attempt;
  • Account-security measures;
  • Product investigation;
  • Warranty assistance; or
  • Another appropriate remedy permitted by law.

The remedy available will depend on the facts of the complaint, product category, applicable policy, contractual terms and applicable law.

14. PRODUCT COMPLAINTS

Customers may submit complaints concerning:

  • Product defects;
  • Damage;
  • Wrong product;
  • Missing accessories;
  • Product mismatch;
  • Product specifications;
  • Product authenticity;
  • Warranty;
  • Product safety; or
  • Other material product concerns.

Deytrading may request photographs, videos, packaging information, serial numbers, IMEI numbers or other evidence where necessary.

15. COUNTERFEIT OR FAKE PRODUCT COMPLAINTS

Deytrading is committed to preventing the sale of counterfeit, fake, unauthorised or unlawfully sourced products.

If a customer believes that a product is counterfeit or fake, the customer should immediately contact:

grievance@deytrading

The customer should provide:

  • Order number;
  • Invoice;
  • Product photographs;
  • Packaging photographs;
  • Serial/IMEI number, where applicable;
  • Description of the suspected issue; and
  • Supporting evidence.

Deytrading may investigate the complaint and, where appropriate:

  • Suspend sale of the relevant product;
  • Investigate the source;
  • Request additional documentation;
  • Arrange product inspection;
  • Accept a return;
  • Provide replacement/refund where applicable;
  • Take corrective action; and
  • Cooperate with competent authorities where legally required.

16. DAMAGED OR TAMPERED PACKAGE

Customers should inspect packages upon delivery wherever practicable.

If a package appears:

  • Damaged;
  • Open;
  • Tampered with;
  • Wet;
  • Torn; or
  • Otherwise compromised,

the customer should document the condition and contact Deytrading as soon as possible.

Customers should retain the packaging until the complaint has been resolved.

17. DELIVERY GRIEVANCES

Delivery-related complaints may include:

  • Delayed delivery;
  • Failed delivery;
  • Incorrect delivery;
  • Missing parcel;
  • Damaged parcel;
  • Tampered parcel;
  • Incorrect tracking status; or
  • Delivery to an incorrect address.

Deytrading may coordinate with the relevant logistics provider to investigate the complaint.

Where an investigation depends upon the logistics provider, Deytrading may communicate the relevant status to the customer.

18. PAYMENT GRIEVANCES

Customers may contact Deytrading concerning:

  • Failed transactions;
  • Pending transactions;
  • Amount debited but order not confirmed;
  • Duplicate payments;
  • Incorrect payment amounts;
  • Payment reversals;
  • Refund delays;
  • Unauthorised transactions; and
  • Other payment-related matters.

Customers should provide the transaction/reference number whenever available.

19. PAYMENT DEBITED BUT ORDER NOT CONFIRMED

Where the customer’s bank account, card or payment instrument has been debited but the order has not been confirmed, Deytrading may verify the transaction with the relevant payment service provider.

Depending upon the transaction status:

  • The order may be confirmed; or
  • The amount may be reversed/refunded.

The time required for the amount to be credited may depend upon the relevant bank, card issuer, UPI participant, payment gateway, payment aggregator or other payment service provider.

20. DUPLICATE PAYMENT

If a customer believes that the same transaction has been charged more than once, the customer should immediately contact Deytrading.

Deytrading may verify the transaction records.

Where duplicate successful payments are established, the applicable excess amount may be processed for reversal/refund.

21. REFUND-RELATED GRIEVANCES

If a refund has been approved but has not been received, customers should contact:

support@deytrading.com

with:

  • Order number;
  • Original transaction ID;
  • Refund reference number, if available;
  • Amount;
  • Date of payment; and
  • Payment method.

Deytrading may verify the refund status with the relevant payment service provider.

22. CHARGEBACK & PAYMENT DISPUTE POLICY

22.1 Customer’s Right to Raise a Payment Dispute

A customer may raise a payment dispute or chargeback through the customer’s:

  • Bank;
  • Card issuer;
  • UPI/payment service provider;
  • Payment participant;
  • Applicable payment-network mechanism; or
  • Other competent payment institution.

Nothing in this Policy is intended to prevent a customer from exercising a lawful right to raise a payment dispute.

Customers are encouraged to contact Deytrading first where the issue can be resolved directly and efficiently.

22.2 What is a Chargeback?

A chargeback is a payment dispute initiated through the applicable banking, card or payment system concerning a transaction.

It may relate to matters such as:

  • Unauthorised transaction;
  • Non-receipt of goods;
  • Duplicate transaction;
  • Incorrect transaction;
  • Product-related dispute; or
  • Other recognised dispute reasons under the applicable payment-system rules.

22.3 How Deytrading Handles Chargebacks

When Deytrading receives a chargeback notification, it may:

  1. Identify the transaction;
  2. Verify the order;
  3. Verify payment status;
  4. Review the product details;
  5. Review delivery records;
  6. Review proof of delivery;
  7. Review return/refund records;
  8. Review customer communications;
  9. Review transaction information;
  10. Coordinate with relevant service providers;
  11. Prepare appropriate evidence;
  12. Submit relevant information through the applicable dispute mechanism; and
  13. Cooperate with the relevant payment participant.

22.4 Chargeback Does Not Automatically Establish Liability

The filing of a chargeback does not by itself establish that Deytrading or the customer is liable.

The outcome may depend on:

  • Applicable payment-system rules;
  • Evidence submitted;
  • Transaction records;
  • Delivery records;
  • Refund records; and
  • The determination of the relevant payment participant.

22.5 Refund and Chargeback for the Same Transaction

Customers should not knowingly seek or retain duplicate recovery for the same transaction.

If Deytrading has already issued a refund and subsequently receives a chargeback relating to the same transaction, Deytrading may provide evidence of the refund to the relevant payment participant.

22.6 Fraudulent Chargebacks

If Deytrading has reasonable evidence that a payment dispute or chargeback has been initiated using knowingly false or fraudulent information, Deytrading may take appropriate action in accordance with applicable law.

Nothing in this provision restricts a customer’s legitimate right to raise a genuine payment dispute.

23. UNAUTHORISED TRANSACTIONS

If a customer believes that an unauthorised transaction has occurred, the customer should immediately:

  1. Contact the relevant bank/card issuer/payment service provider;
  2. Report the matter to Deytrading;
  3. Secure the relevant account;
  4. Change compromised passwords; and
  5. Preserve transaction records and communications.

Deytrading may investigate the relevant order and payment records and cooperate with the applicable payment participant.

24. FRAUD AND IMPERSONATION COMPLAINTS

Customers should report suspected impersonation or fraud involving persons claiming to represent Deytrading.

Examples include:

  • Fake customer-care numbers;
  • Fake refund calls;
  • Fake Deytrading websites;
  • Fake WhatsApp accounts;
  • Fake emails;
  • Fraudulent payment requests;
  • Requests for UPI PINs;
  • Requests for OTPs;
  • Requests to install remote-access applications; and
  • Requests to transfer money to personal accounts.

Such complaints may be submitted to:

grievance@deytrading

25. PRIVACY AND PERSONAL DATA GRIEVANCES

Customers may raise complaints concerning:

  • Collection of personal data;
  • Use of personal data;
  • Disclosure of personal data;
  • Incorrect personal information;
  • Data-security incidents;
  • Unauthorised access;
  • Account information; and
  • Other privacy concerns.

Privacy-related complaints will be handled in accordance with Deytrading’s Privacy Policy and applicable Indian data-protection law.

The Digital Personal Data Protection Act, 2023 establishes India’s statutory framework concerning the processing of digital personal data.

The Digital Personal Data Protection Rules, 2025 were notified by the Ministry of Electronics and Information Technology on 14 November 2025 with phased commencement provisions.

26. CUSTOMER ACCOUNT SECURITY

If a customer believes that their Deytrading account has been compromised, they should immediately:

  • Change their password;
  • Contact Deytrading;
  • Review recent orders;
  • Review payment activity;
  • Secure their email account; and
  • Contact their bank/payment provider if an unauthorised payment has occurred.

Deytrading may take reasonable measures to protect the account.

27. PROMOTIONAL OFFER COMPLAINTS

Customers may raise complaints relating to:

  • Discount codes;
  • Coupon codes;
  • Cashback;
  • Promotional pricing;
  • Offer eligibility;
  • Promotional validity;
  • Promotional benefits; and
  • Other promotional matters.

Deytrading will review such complaints against the applicable promotional terms.

28. WARRANTY AND SERVICE COMPLAINTS

Where a product carries a warranty, complaints may be addressed in accordance with the applicable warranty terms.

Depending on the product, Deytrading may:

  • Provide troubleshooting assistance;
  • Facilitate inspection;
  • Coordinate repair;
  • Facilitate replacement;
  • Coordinate manufacturer-authorised service; or
  • Process another applicable remedy.

Warranty exclusions specified in the applicable warranty terms may apply.

29. PRODUCT SAFETY GRIEVANCES

Customers should immediately report products that they reasonably believe may present a safety risk.

Customers should discontinue use where continued use could reasonably cause injury, damage or other safety concerns.

Deytrading may:

  • Investigate the complaint;
  • Contact the relevant manufacturer;
  • Suspend product sales;
  • Facilitate return;
  • Provide replacement/refund where applicable;
  • Issue appropriate customer communication; and
  • Cooperate with competent authorities where required.

30. COMPLAINTS INVOLVING THIRD-PARTY SERVICE PROVIDERS

Certain aspects of a transaction may involve third-party service providers such as:

  • Payment gateways;
  • Payment aggregators;
  • Banks;
  • Card networks;
  • UPI participants;
  • Logistics companies;
  • Technology providers;
  • Manufacturers; and
  • Authorised service centres.

Deytrading may coordinate with such providers when their information or action is required to resolve a complaint.

The involvement of a service provider does not, by itself, remove Deytrading’s responsibilities under applicable law.

31. GRIEVANCE RESOLUTION TIMELINES

Deytrading will endeavour to acknowledge, investigate and resolve customer grievances within the timelines prescribed by applicable law and its internal service standards.

Certain matters may require additional time where investigation involves:

  • Banks;
  • Payment gateways;
  • Payment aggregators;
  • Card issuers;
  • UPI/payment participants;
  • Logistics providers;
  • Manufacturers;
  • Service centres; or
  • Government/regulatory authorities.

Where resolution is delayed due to circumstances requiring additional investigation, Deytrading may provide the customer with an appropriate status update.

Nothing in this Policy shall be interpreted as overriding a mandatory statutory timeline applicable to a particular complaint.

32. RECORDS OF GRIEVANCES

Deytrading may maintain appropriate records relating to customer grievances for purposes including:

  • Complaint tracking;
  • Investigation;
  • Resolution;
  • Fraud prevention;
  • Payment dispute management;
  • Legal compliance;
  • Regulatory compliance;
  • Audit; and
  • Service improvement.

Such records may be retained for the period required or reasonably necessary under applicable law and legitimate business requirements.

33. CONFIDENTIALITY

Deytrading will handle complaint information for legitimate purposes including:

  • Investigation;
  • Customer support;
  • Dispute resolution;
  • Fraud prevention;
  • Legal compliance;
  • Regulatory compliance; and
  • Record keeping.

Personal information will be handled in accordance with Deytrading’s Privacy Policy and applicable law.

34. FALSE OR ABUSIVE COMPLAINTS

Customers are expected to submit grievances honestly and in good faith.

Deytrading may take appropriate action where there is evidence of:

  • Knowingly false complaints;
  • Fraudulent claims;
  • Fabricated evidence;
  • Refund abuse;
  • Return abuse;
  • Chargeback fraud;
  • Account manipulation; or
  • Other unlawful conduct.

This provision does not restrict any customer from raising a genuine complaint or exercising a legitimate statutory right.

35. NO RESTRICTION ON STATUTORY RIGHTS

Nothing in this Policy is intended to:

  • Exclude a customer’s statutory rights;
  • Restrict a consumer’s right to seek legal remedies;
  • Prevent a customer from approaching the relevant bank/payment institution;
  • Prevent a customer from approaching an appropriate Consumer Commission;
  • Waive mandatory consumer protections; or
  • Override applicable law.

Where a provision of this Policy conflicts with a mandatory requirement of applicable Indian law, the mandatory legal requirement shall prevail.

36. CONSUMER RIGHTS

Customers retain their rights and remedies under applicable Indian consumer-protection law.

Depending on the circumstances, customers may have rights relating to:

  • Safety;
  • Information;
  • Choice;
  • Being heard;
  • Redressal;
  • Protection against unfair trade practices;
  • Protection against misleading representations; and
  • Other statutory consumer protections.

The Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020 provide an important legal framework governing consumer protection in e-commerce.

37. EXTERNAL ESCALATION AND LEGAL REMEDIES

If a customer is dissatisfied with Deytrading’s response, the customer may, where applicable, approach an appropriate:

  • Consumer Commission;
  • Bank;
  • Card issuer;
  • Payment service provider;
  • Payment-network dispute mechanism;
  • Government authority;
  • Competent regulatory authority;
  • Court;
  • Tribunal; or
  • Other legally competent forum.

Nothing in Deytrading’s internal grievance mechanism prevents a customer from exercising a statutory right or remedy.

38. PAYMENT-SYSTEM GRIEVANCES AND RBI FRAMEWORK

Where a payment transaction is processed through a regulated payment entity, such as a bank, payment aggregator, payment gateway or other regulated payment participant, the applicable RBI directions and the entity’s own grievance/dispute-resolution mechanism may apply to that part of the transaction.

Deytrading does not represent itself as a bank, payment system operator or RBI-authorised payment aggregator unless it separately holds the relevant regulatory authorisation.

Deytrading’s role is primarily that of the direct seller/merchant in relation to products sold through Deytrading.com.

39. CUSTOMER RESPONSIBILITIES

Customers are expected to:

  • Provide accurate information;
  • Provide correct delivery details;
  • Use legitimate payment methods;
  • Keep account credentials secure;
  • Report issues promptly;
  • Provide accurate complaint information;
  • Preserve relevant evidence;
  • Cooperate with reasonable investigations; and
  • Not misuse the grievance, return, refund or chargeback processes.

40. ACCESSIBILITY OF THE GRIEVANCE MECHANISM

Deytrading will endeavour to keep the grievance mechanism reasonably accessible to customers through its Website and published contact details.

Customers who have difficulty using an online complaint mechanism may contact:

support@deytrading.com

or:

[XXXXX XXXXX]

Formal grievance escalation may be submitted to:

grievance@deytrading

41. GOVERNING LAW

This Grievance Redressal Policy shall be governed by and interpreted in accordance with the applicable laws of India.

Nothing in this Policy shall be interpreted as limiting any mandatory statutory right, remedy or protection available to a customer.

42. UPDATES TO THIS POLICY

Deytrading may modify this Policy from time to time to reflect:

  • Changes in applicable law;
  • Regulatory requirements;
  • Changes in payment systems;
  • Changes in business operations;
  • Changes in customer-support processes;
  • Changes in contact details; or
  • Improvements to the grievance mechanism.

The latest version will be published on Deytrading.com.

The “Last Updated” date will indicate the date of the latest revision.

43. CONTACT DEYTRADING

Dey Trading corporation

Website: Deytrading.com

Customer Support Email:
support@deytrading.com

Customer Care / Contact Number:
[XXXXX XXXXX]

Grievance Email:
grievance@deytrading

Grievance Officer:
Grievance Officer, Dey Trading corporation

Registered Office:

197, AD – 179, Krishnapur Rabindrapally, Kolkata 700101

44. QUICK GRIEVANCE PROCESS

CUSTOMER COMPLAINT

↓

LEVEL 1 – CUSTOMER SUPPORT

support@deytrading.com
[XXXXX XXXXX]

↓

COMPLAINT REVIEW & INVESTIGATION

Order / Product / Payment / Delivery / Return / Refund / Other Records

↓

RESOLUTION

Clarification / Return / Replacement / Repair / Refund / Correction / Other Applicable Remedy

↓

LEVEL 2 – FORMAL ESCALATION

grievance@deytrading

↓

GRIEVANCE OFFICER

Formal review and appropriate resolution

↓

EXTERNAL REMEDY, WHERE APPLICABLE

Bank / Payment Service Provider / Consumer Commission / Competent Authority / Other Statutory Forum

45. IMPORTANT CUSTOMER PROTECTION NOTICE

DEYTRADING WILL NEVER ASK YOU TO PROVIDE:

❌ UPI PIN
❌ ATM PIN
❌ Card PIN
❌ CVV
❌ Internet Banking Password
❌ Account Password
❌ Confidential Banking Credentials

DEYTRADING WILL NOT REQUIRE YOU TO:

❌ Scan an unknown QR code to receive a refund
❌ Install remote-access software to receive a refund
❌ Transfer money to an unknown personal bank account to receive a refund
❌ Share an OTP with an unknown person
❌ Pay an unofficial “refund processing fee” to receive an approved refund

If you receive a suspicious communication claiming to represent Deytrading, contact:

support@deytrading.com
[XXXXX XXXXX]

or report it to:

grievance@deytrading

46. IMPORTANT DISCLAIMER

This Grievance Redressal Policy is intended to provide customers with a clear and transparent mechanism for submitting, tracking, escalating and resolving complaints.

This Policy does not constitute legal, financial, tax, banking or professional advice.

Nothing in this Policy shall be construed as:

  • Excluding statutory consumer rights;
  • Limiting any mandatory legal remedy;
  • Preventing a customer from raising a legitimate payment dispute;
  • Preventing a customer from approaching a bank or payment service provider;
  • Preventing a customer from approaching a Consumer Commission; or
  • Waiving any mandatory requirement of applicable Indian law.

Where any provision of this Policy conflicts with a mandatory provision of applicable law, the mandatory legal provision shall prevail.

DEY TRADING CORPORATION

Committed to transparent, fair, secure and responsible customer grievance redressal.

Customer Support: support@deytrading.com
Grievance: grievance@deytrading
Contact: [XXXXX XXXXX]

Registered Office:
197, AD – 179, Krishnapur Rabindrapally, Kolkata 700101